Privacy Policy
PRIVACY POLICY
Last Updated: May 18, 2026
Welcome to Mentastic (https://mentastic.pk/) — Pakistan's trusted
men's wellness brand. Your privacy is not just important to us —
it is the foundation of everything we do.
Given the personal and sensitive nature of our products, we have
designed this Privacy Policy with one core principle: your
information stays private, your orders stay discreet, and your
trust is protected at every step.
By using our website or placing an order, you agree to the terms
outlined in this policy.
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1. AGE REQUIREMENT (IMPORTANT)
Mentastic products are intended ONLY for adult men aged 18 years
and above.
• By using our website, you confirm you are 18+
• We do not knowingly collect data from anyone under 18
• If we discover a minor has placed an order, the order will be
cancelled and their information deleted immediately
• Parents/guardians: If you believe a minor has shared their
information with us, please contact mentasticwork@gmail.com for
immediate deletion
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2. OUR DISCREET PRIVACY PROMISE
Because of the sensitive nature of men's wellness products, we
guarantee the following:
• Discreet Packaging: Your package is delivered in plain, unmarked
packaging with NO product name, brand logo, or product imagery
visible from outside
• Discreet Courier Label: The shipping label does NOT reveal what's
inside — only the recipient's name and address
• Discreet Payment Descriptors: When you pay via EasyPaisa,
JazzCash, or bank transfer, the transaction shows "Mentastic"
only — not the specific product name
• Discreet Communication: Our calls and WhatsApp messages do not
mention specific product names unless you initiate the topic
Your household, family, or roommates will not be able to identify
what you ordered from the outside of the package.
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3. INFORMATION WE COLLECT
3.1 Information You Provide
When you place an order or contact us, we collect:
• Full name
• Phone number (required for COD confirmation)
• Email address
• Shipping and billing address
• Order details
• Any messages you send to our support team
3.2 Payment Information
• We do NOT store your card or banking details
• Payments are securely processed through trusted Pakistani payment
providers: EasyPaisa, JazzCash, and bank transfer partners
• For COD orders, no payment information is collected at order
placement — you pay only at delivery
3.3 Automatic Information
When you visit our site, we automatically collect:
• IP address
• Device type and browser information
• Pages visited and time spent
• Referral source (how you found our website)
• General location (city level only)
This helps us improve your shopping experience and is never used
to identify you personally.
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4. HOW WE USE YOUR INFORMATION
We use your information for legitimate business purposes only:
4.1 Order Processing
• Confirming and processing your orders
• Verifying COD orders (via call or WhatsApp)
• Coordinating delivery with Leopards Courier
• Sending order updates and tracking information
4.2 Customer Support
• Responding to your queries and complaints
• Processing returns and refunds
• Providing product guidance
4.3 Website Improvement
• Analyzing usage patterns
• Improving site performance
• Fixing technical issues
4.4 Marketing (Only With Your Consent)
• Sending promotional offers via email or WhatsApp
• Sharing new product launches
• Special discount notifications
You can opt out of marketing communications anytime — see Section 9
for how to unsubscribe.
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5. CASH ON DELIVERY (COD) VERIFICATION
For COD orders, we may:
• Call you on the phone number provided to confirm your order
• Send a WhatsApp message to verify delivery details
• Cancel orders that cannot be verified after multiple attempts
• Cancel orders that appear fake, fraudulent, or placed without
intent to purchase
This protects both you and us from fraudulent activity and ensures
smooth, reliable delivery.
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6. WHATSAPP COMMUNICATION POLICY
We use WhatsApp for two distinct purposes:
6.1 Order-Related WhatsApp (Always Sent)
• Order confirmation
• Delivery updates and tracking
• COD verification
• Customer support responses
These messages are necessary for your order and cannot be opted out
of until your order is complete.
6.2 Marketing WhatsApp (Only With Consent)
• Promotional offers
• New product announcements
• Special discounts
You can opt out of marketing WhatsApp messages anytime by replying
"STOP" or "UNSUBSCRIBE" to any marketing message. Your number will
NEVER be shared with third parties for marketing purposes.
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7. SHARING YOUR INFORMATION
We share your data ONLY when necessary for order fulfillment:
• Leopards Courier — for delivery
• EasyPaisa, JazzCash, banks — for payment processing (when
applicable)
• Shopify — our website platform provider
• Google & Meta — for website analytics and advertising (anonymous
data only)
We do NOT:
✗ Sell your personal data to anyone
✗ Rent your contact list to other brands
✗ Share your purchase history with third parties
✗ Disclose what specific products you ordered to anyone outside
our team
✗ Use your data for any purpose beyond serving your order and
improving our service
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8. THIRD-PARTY SERVICES & COOKIES
8.1 Tools We Use
• Shopify — secure website and checkout platform
• Meta Pixel (Facebook) — for advertising effectiveness tracking
• Google Analytics — for website performance analysis
• TrustShop Reviews — for customer review management
These services may collect anonymized browsing data. They do NOT
know what specific products you purchased.
8.2 Cookies
We use cookies to:
• Remember items in your cart
• Improve your browsing experience
• Analyze website traffic
• Show you relevant ads on Facebook and Instagram
You can disable cookies in your browser settings. Note that this
may affect website functionality.
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9. YOUR RIGHTS
As our customer, you have the right to:
• Access — Request a copy of all data we have about you
• Correction — Ask us to fix incorrect information
• Deletion — Request complete deletion of your data
• Opt-Out — Unsubscribe from marketing communications anytime
• Data Portability — Request your data in a downloadable format
To exercise any of these rights, email: mentasticwork@gmail.com
We will respond within 7 working days.
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10. DATA RETENTION
We keep your information only as long as necessary:
• Order data: 5 years (required for tax and legal purposes)
• Customer service records: 2 years
• Marketing preferences: Until you opt out
• Inactive accounts: Automatically deleted after 3 years of no
activity
After these periods, your data is permanently deleted from our
systems.
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11. DATA SECURITY
We protect your data with industry-standard security measures:
• SSL encryption on all pages
• Secure servers with regular security updates
• Limited employee access to customer data
• Two-factor authentication for admin accounts
• Encrypted payment processing through trusted partners
However, no online system is 100% secure. While we work hard to
protect your information, we cannot guarantee absolute security.
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12. DATA BREACH NOTIFICATION
In the unlikely event of a data breach affecting your personal
information, we will:
• Notify affected customers via email within 72 hours of discovery
• Inform relevant Pakistani authorities as required by law
• Take immediate steps to secure the breach
• Provide guidance on protective actions you can take
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13. DATA STORAGE LOCATION
Your data is primarily stored on Shopify's secure servers and is
governed by international data protection standards. Some data may
be processed in Pakistan, the United States, or the European Union
depending on the service provider.
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14. COMPLIANCE WITH PAKISTANI LAW
Mentastic operates in compliance with applicable Pakistani laws,
including:
• Prevention of Electronic Crimes Act, 2016 (PECA)
• Pakistan Telecommunication Authority (PTA) regulations
• Federal Board of Revenue (FBR) requirements for record-keeping
• Consumer protection laws of Pakistan
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15. CHILDREN'S PRIVACY
Mentastic is strictly an 18+ adult wellness brand.
• We do NOT market to anyone under 18
• We do NOT knowingly collect information from minors
• Our products are NOT suitable for anyone under 18 under any
circumstances
• If a parent or guardian discovers that a minor has shared
information with us, please contact us immediately at
mentasticwork@gmail.com — we will delete the information and
cancel any associated orders without question
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16. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally to reflect:
• Changes in our business practices
• New legal requirements
• Improvements to our privacy protections
When we make changes:
• The "Last Updated" date at the top will be revised
• Significant changes will be communicated via email to existing
customers
• Continued use of our website after changes means you accept the
updated policy
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17. DISPUTE RESOLUTION
If you have a privacy concern, please contact us first — we aim
to resolve all issues directly within 14 working days.
If we cannot resolve the matter:
• Any legal disputes will be governed by the laws of Pakistan
• Disputes will be handled in the courts of Pakistan
• Both parties agree to attempt mediation before legal action
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18. CONTACT US
For any privacy-related questions, concerns, or requests:
📧 Email: mentasticwork@gmail.com
🌐 Website: https://mentastic.pk/
📦 Brand: Mentastic — Premium Men's Wellness Pakistan
For urgent privacy concerns, please mark your email subject as
"URGENT PRIVACY REQUEST" — we prioritize these within 48 hours.
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YOUR TRUST IS OUR FOUNDATION
At Mentastic, we understand that buying men's wellness products
requires trust. We've built every part of our business — from
discreet packaging to private delivery to careful data handling —
around protecting your privacy.
If you ever have doubts or concerns, reach out. We're real people
who genuinely care about getting this right for you.
Thank you for trusting Mentastic.